Check intent early, especially during sales and influencer spikes, so you don't pay for trips to nowhere.
Set the signals that decide who gets a confirmation message. Trusted repeat customers ship straight through; the risky ones get a quick check.
Many returns start with orders the buyer never fully meant. A quick confirmation is cheap insurance.
Sample week from a real Pakistani store running COD confirmations through OneShip.
158
Bogus orders flagged
Rs. 47,400
Wasted trips avoided
87%
Confirm reply rate
4 min
Avg time to confirm
WhatsApp first for speed, phone fallback when needed. Both report to the same status, dispatch sees one truth per order.
WhatsApp first
Cheaper than a call. Instant reply. Custom template per channel.
Phone fallback
Auto-escalates if WhatsApp goes silent. Press-1-to-confirm IVR.
Can I confirm only suspicious orders?
Yes. Trigger by channel, basket size, new customers, or whatever signals risk for you.
What about during a flash sale spike?
Auto-throttle, OneShip queues confirmations and prioritizes the riskiest first so dispatch never stalls.
Will buyers find this annoying?
No. The message is one tap to confirm. Customers who are real love the touch, only the soft commits get caught.
How fast does it pay for itself?
Most stores break even on confirmation costs in the first week. After that, every saved wasted trip is profit.
Catch the soft commits before the driver leaves with OneShip COD confirmation.