Reach customers where they already chat

Quick confirmations mean fewer drivers showing up for orders that were never real , especially when you sell on COD.

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What you get

  • WhatsApp messages built into your flow
  • Phone confirmations at scale when you need a voice touch
  • Fewer bogus orders before you print labels
  • Works alongside how you already assign couriers and track delays

Two channels, one flow

Start with WhatsApp for speed, fall back to a real phone call only when needed. Both share the same status, your dispatch team sees one truth per order.

WhatsApp first

Templated, branded, sent the moment an order lands. Cheaper than calls, instant feedback.

Phone fallback

Auto-escalates if WhatsApp goes silent. IVR-friendly with press-1-to-confirm prompts.

Made for cash-on-delivery selling

Many shoppers still pay on delivery. Catching intent early saves you fuel, time, and arguments with courier partners.

A week of confirmations on one screen

Sample week from a real OneShip merchant, the saved labels and avoided runs add up fast.

1,240

Orders placed

1,240

WhatsApp sent

1,082

Customer confirmed

87% reply rate

158

Bogus / wrong intent

saved before label

FAQ

Can confirmations run on their own?

Yes. Trigger them by channel, order size, or new vs. returning customers so staff only handle exceptions.

What if a customer doesn't reply on WhatsApp?

We escalate to a phone call automatically after the window you set, usually 2 hours for COD, longer for prepaid.

Do we need our own WhatsApp Business number?

Optional. Use your own approved sender for brand trust, or run on OneShip's shared confirmation flow if you're just starting.

Will this slow down dispatch for confirmed buyers?

No, confirmed orders go straight to label printing in the same dashboard. Only ambiguous ones wait for a reply.

Confirm orders before you ship them.

Stop sending drivers to addresses that won't answer. Let OneShip handle confirmations.

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